Kommo CRM, set up by Pillar
Every chat in one inbox.
No customer left without a reply.
Your whole team answers from one WhatsApp number. You see every customer, who is handling them and what happens next.
Sound familiar?
Your best leads are sitting on one person's phone.
A customer messages on Saturday night. Your salesperson is off. By Monday the chat has sunk under all the new ones, and the customer has already bought somewhere else. Nobody did anything wrong. You just never saw it. And at night you wonder how many more went the same way.
Right now
How most small teams work today
- Customer chats sit on one salesperson's phone
- You cannot tell who replied, or if anyone did
- Follow-ups depend on someone remembering
- When a staff member leaves, the chats leave too
- You hear about the lost sale after it is gone
With Kommo
Same team, same WhatsApp number
- Every chat lands in one inbox the whole team shares
- Each customer has a person in charge and a next step
- Reminders and ready-made messages handle the routine follow-up
- The chats belong to your company
- You can see today which customer is waiting
Why us
We have been the boss checking everyone's phone.
We run our own gym, so we know the feeling. The business only seems to work when you are watching, and you are tired of being the one holding it together.
How it works
From first message to a closed sale.
New
Talking
Quoted
Won
What you get
Four things that change on day one.
Kommo starts from the chats your team is already having. Each chat becomes a customer on your list, with a person in charge and a next step. Everyone works from one shared inbox, on the computer or on the phone. You see the whole picture at a glance.
The plan
Three steps. We do the hard part.
You do not need to learn Kommo. Your team just needs to use it.
- 01Talk to us
A short call about how customers reach you today and how your team sells.
- 02We set it up
We connect your chats, set up your list of deals the way you sell, and write your ready-made messages.
- 03Your team uses it
We train your team in English and Chinese, then stay on to help.
Plans
Three plans. Paid in Ringgit, per person, per month.
Most teams pick Advanced. Pro is for teams that want an AI assistant answering chats.
Base
Ask us for the priceper person, per month
- One shared inbox for every chat
- Your list of deals, with a next step for each
- Phone app and simple reminders
Advanced
Ask us for the priceper person, per month
- Everything in Base
- Automatic replies and ready-made WhatsApp messages
- Reports on who is closing
Pro
Ask us for the priceper person, per month
- Everything in Advanced
- An AI assistant that answers chats for you
- For teams that will use it every day
Every plan is paid per person, per month, in Ringgit. Tell us your team size and we will work out the total.
Compare
What each plan gives you.
| What you get | Base | Advanced | Pro |
|---|---|---|---|
| All chats in one inbox | |||
| See every deal and its next step | |||
| Your full customer list | |||
| Phone app | |||
| Simple automatic reminders | |||
| Works with your other apps | |||
| Automatic replies | – | ||
| Ready-made WhatsApp messages | – | ||
| Spot your hottest leads | – | ||
| Track the details you care about | – | ||
| Reports on what is working | – | ||
| Connect your own systems | – | ||
| AI assistant that answers chats | – | – |
Every plan includes our set-up, training for your team, and help in English and Chinese.
A year from now
Two ways this can go.
Questions
What bosses ask us about Kommo.
What is Kommo?
Kommo puts all your customer chats in one place. WhatsApp, Instagram, Facebook Messenger, Telegram, email and your website chat all land in one inbox. Your whole team can see every chat, reply to it, and see where each sale is up to. It works on the computer and on the phone.
How much does it cost?
You pay per person, per month. There are three plans: Base, Advanced and Pro. Message us on WhatsApp with your team size and we will tell you the total before you decide.
Do I pay in Ringgit?
Yes. You pay us in Ringgit. No US dollar card charges and no exchange rate surprises.
Which plan should I pick?
Most teams pick Advanced. It adds automatic replies, ready-made WhatsApp messages and reports on who is closing. Pro is for teams that want an AI assistant answering chats every day. Not sure? Start on Advanced. You can move up later.
Why not just sign up myself?
You can. Then you spend your weekends figuring it out. We do it for you. We connect your chats, set up your list of deals the way you sell, write your ready-made messages, train your team, and stay on to help in English and Chinese.
Can I keep my current WhatsApp number?
Yes. Customers keep messaging the same number. The difference is that your whole team can now see and answer those messages, not just the one person holding the phone.
Can a few staff reply from the same WhatsApp number?
Yes. This is the main reason bosses ask us for Kommo. One number, many staff, each with their own login. You see who replied and when. A chat can be passed to a colleague in one click, no more forwarding screenshots.
What if nobody replies to a customer?
The chat stays in plain sight instead of sinking down a phone. You can set a reminder: if a customer waits too long, the salesperson and the manager both get a nudge.
Can I see who is closing sales?
Yes. You can see how many enquiries came in, where each one is up to, and who is handling it. Advanced and Pro add fuller reports, so you can see where customers drop off and who is closing.
Will chats from my website and Facebook ads come in too?
Yes. Enquiries from your website, and from Facebook and Instagram ads that open a WhatsApp or Messenger chat, land in the same inbox. If we built your AEO Website, we link the two for you.
Is there a phone app?
Yes, for iPhone and Android. Your team can reply, update a sale and add a note from their phone. You can check on everything from anywhere.
How long does the set-up take?
It depends mostly on two things: how fast we get access to your WhatsApp and social accounts, and when your team is free for training. We give you the plan and the timing after our first chat.
Will my team have to change how they sell?
No. We set it up around the way you already sell. Your team still chats with customers on WhatsApp. What changes is that nothing gets lost, and you can see the whole picture.
Who owns the chats? Is my customer information safe?
The account is in your company's name, so the chats belong to the company, not to one staff member. You decide who can see what. If you ever leave, you can take your contacts and chats with you.
What if I need help after the set-up?
Just message us. We are in Melaka and we help in English and Chinese. Small changes, like a new step in your sales or an updated message, are part of looking after your account. Bigger changes are quoted first.
Will Kommo bring me customers?
Kommo makes sure every customer who messages you gets an answer. Getting them to message you in the first place is a different job. That is what an AEO Website does: it gets you recommended when customers ask ChatGPT or Google.
Kommo answers every customer.
Now bring in more of them.
Kommo helps once a customer messages you. Before that, they have to find you. Today many of them ask ChatGPT or Google first. An AEO Website gets you recommended when they ask, and every enquiry it brings lands in the same Kommo inbox.
Let's build your pillars.
Tell us what your business does and what is slowing it down. We reply within one working day.